Aliapna online Return and Refund policy help you to understand the overall process of returning your purchased products including the terms of successfully completing this process.

All returns are subject to Aliapna online return and refund policy. if you are not satisfied with your purchase for any reason, you can always opt for an exchange or refund within 2 days; provided the product/s is unused and returned in its original condition.

1. Aliapna online will accept the returned items under the below terms & conditions.
2. You must submit the original receipt when you claim a refund or exchange within 2 days.
3. The original packing should be returned undamaged and in resale condition.
4. Exchange or refund can be done at any Aliapna Office only.

Below items can be accepted for a return only with the same delivery driver on the spot:

1. Frozen items
2. Butchery & Poultry items. (Fresh Meat, Fresh chicken,… etc.)
3. Fishery items.
4. Newspaper, Magazines, Books & CDs.
5. Prepaid Cards

At Aliapna; all our items are carefully selected and passed through a quality checkpoint before packing and dispatching. We ensure high quality and freshness upon delivery, However, in some cases if you aren’t satisfied with the delivered products due to it is damaged or wrong products on delivery:

1. You can get the item replaced.
2. You can get a refund for the damaged products.
3. If you chose the “pay on delivery” option, the price of the damaged/wrong product will be deducted from the final bill.

In case of a return, the refunds will be done in the same mode of payment used during your online purchase. So if you used a bank transfer, we will credit the amount to your bank.